Legal - Terms and Conditions & Privacy Policy

Terms of Website Usage

By using the Codehook Website, or by purchasing a Codehook product you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use the services and products offered by Codehook.

We reserve the right to deny access to our website and forum at any time, at our sole discretion.

Terms of Product Usage

A user account, containing the ability to access your product, is created upon product dispatch. This account may have products added to it or removed from it, either via additional purchases or at the discretion of Codehook.

You may only use an account on one computer. However, if that computer is replaced or changed and this causes a failure in ability to use the account, Codehook will review your situation and allow access if it is deemed appropriate.

We reserve the right to deactivate or delete an account for the following reasons:

• Sharing of an account with another computer - if an account is shared between multiple computers and these computers are not regarded as replacements or upgrades by Codehook.
• Refund or chargeback - if we provide you with a refund, your payment is brought up by your chosen payment service as unauthorised, or a product dispute is placed with your chosen payment service.
• Misuse of an account - if it is deemed that you have tampered with our software, or have tried to use it for purposes of which it was not intended.
• Abuse or misconduct - if you are abusive or do not conduct yourself as we deem appropriate.
• Working for an opposite entity - if you work for an anti-cheat company, or an entity that works against Codehook in any way.

We reserve the right to activate, create or allow access to an account at our discretion. This may be based on I.P. addresses associated with your account, hardware identification numbers and common sense.

Please note that you may be banned by anti-cheat software when using our products. We only guarantee that there will be no detection (via the anti-cheats advertised on the product pages) at the time of your purchase. Products are not sent out (even if sold) until they have been made undetected and therefore fit for release in accordance with the 'undetected' label on our product pages.

Privacy Policy

Your privacy is important to us. This following paragraphs explain how we use private information collected, and your rights and responsibilities regarding your private information. This privacy policy will always be available on our website for you to review.

When purchasing a product from Codehook you may be asked to enter your name, Email Address and Credit card information. Your name and Credit card information is not stored on our website but is processed by Paypal or Moneybookers who each have their own independant Terms and Conditions.

We implement a variety of security measures to maintain the safety of your personal information when you place an order with Codehook. All supplied Credit card information is transmitted via Secure Socket Layer (SSL) technology into the payment processor's database, and are requried to keep the information confidential. After a transaction, your Credit card information will not be stored on our servers but your name, Email Address and Address may be stored and used for proof of identity in case of any product disputes.

We do not sell, trade or otherwise transfer to outside parties your personal information. We may use your information when we believe release is appropriate to comply with law, enforce our site policies, or protect ours or others rights, or safety.

At our discretion we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies and terms and conditions. We therefore have no responsibility or liability for the content or activities on these sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

By placing an order you are agreeing for Codehook to store your Email Address, computer hardware information, name and address in our databases. Your Email address may be used to send out periodic e-mails about Codehook, its services and/or information about your account.

Any personal information provided to us is controlled by Codehook.

Personal information that we collect includes:

• PayPal details - your name and address provided to us by PayPal is stored in our e-mail system and CodeHook's server(s).
• E-mail address - any e-mail address you provide to Codehook will be stored in our database to use for identification and communication purposes.
• I.P. address - Your IP Address is collected and stored in our database, this may be your real I.P or a proxy I.P. This is used for security purposes and to enhance the website security for its customers.
• Hardware Identification Number - we will store a simple hardware identification number of some components of your system, including your hard-drive serial numbers. This information is stored in a secure, SHA-1 hash encryption within our database as well as in plain-text.
• E-Mail communication - e-mails are only stored in our mailbox, this is stored on a seperate secure server and not on Codehook in any way. The e-mail communications may be used to help resolve a support enquiry.

   

Governing Law and Contract Formation

The technical steps required to create the contract between you and us are as follows:

• You place the order for your products on the website by pressing the "submit" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website, and also via your chosen payment method's website.
• An Order Confirmation e-mail will be sent to you by your chosen method of payment's company. You will also be shown an Order Confirmation page by Codehook, unless your browser does not have HTTP redirection functionality enabled. This is not an acceptance from Codehook.
• Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of an e-mail containing the instructions for what you have ordered, unless we have notified you that we do not accept your order or you have cancelled it.

Non-acceptance of an order may be a result of one of the following reasons:

• The product(s) you ordered being unavailable
• Our inability to obtain authorisation or completion for your payment
• The identification of a pricing, product or offer description error
• You not meeting the eligibility to order criteria as set out below

Refusal of Transaction

We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Returns Policy

A full refund is available within 24 hours of purchase, as long as the user has not logged into the software. Additionally, refunds outside of this period are at the discretion of Codehook, and may be given in certain circumstances of misfortune. This does not affect your statutory rights.

A refund means forfeiture of access to the software purchased, and full reimbursement of finances involved in the original transaction.

DISCLAIMER

TO THE FULLEST EXTENT PERMITTED AT LAW, Codehook IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Codehook DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Codehook nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For the avoidance of doubt, Codehook does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Codehook, its affiliates, directors, employees or other representatives.