Thank you for contacting Activision’s Technical Support. I'm sorry to hear about your problem. I will try as best as I can to help you. Could you please attach a diagnostic report generated by your computer so that we can further help you.
1) Click on the Start button > Run. If you are in Windows Vista/7, hit the Windows key+R at the same time. The Windows key is the key with the Windows logo between your left CTRL and left ALT keys.
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop. NOTE: Skip to step 10 if you are already logged in to your Activision account
6) Login to your account at http://activision.custhelp.com.
7) Click My Stuff and then click Questions.
8) Find your current incident and click on it under the Subject column.
9) Click Update Incident.
10) Under "Attach Additional Documents to Question" you will see a Browse button. Click that and browse your computer for the Dxdiag on your desktop. When you locate the file, double click on it.
11) Once the file appears as attached, you can now enter any additional information about your Incident in the "Results and/or Additional Information" field.
12) Click "Submit Update to Question" to send the Dxdiag. Do not paste the dxdiag into the message field.

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